Meet Our Team

Cyndi Monroe

Chief Executive Officer

Cyndi is a determined entrepreneur who founded Evergreen Property Management Inc in 2012 to secure a better future for her children. Driven by her dream of putting her kids through college, she combined creativity, hard work, and unwavering dedication to build a thriving business.

With deep expertise in property acquisition, sales, and flipping, she grew her vision into a thriving enterprise managing over 500 doors. Her strategic approach and hands-on market knowledge have made her a trusted partner for investors and residents alike.

A recognized leader in her field, Cyndi served as a Board Member for the National Association of Residential Property Managers (NARPM) from 2020 to 2024 and was the 2024 President of the Greater Portland NARPM chapter. She was also named President-elect of the Rental Housing Alliance for 2025. As a published writer and sought after professional speaker, Cyndi passionately advocates for rental property owners, sharing insights and championing excellence in property management.

Cyndi finds deep fulfillment in empowering her community—helping investors maximize their returns and residents find a place to call home while working to ensure fair housing practices, supportive resources, and opportunities for residents to build strong rental histories. Cyndi believes in fostering harmonious relationships between property owners and tenants, creating vibrant, sustainable communities where everyone can thrive.

Balancing her professional achievements with her cherished role as a mother and grandmother, Cyndi thrives on creating opportunities, inspiring growth, and leaving a legacy of service and success.

Certifications:
Residential Management Professional (RMP)
Master Property Manager (MPM)

Joy Wilson

Director of Finance

Joy is a seasoned accounting professional with a diverse career spanning multiple companies and industries. Over the years, Joy has gained extensive experience in financial reporting, budgeting, and process improvement, building a reputation for her meticulous attention to detail and strategic thinking. Her ability to navigate different industries has given her a well-rounded perspective, enabling her to approach challenges with creativity and insight.

Joy is naturally drawn to balance and collaboration, traits that make her an exceptional team player and a trusted leader. Joy plays a key role in streamlining processes and delivering great value to owners and residents and the Evergreen team. She thrives on fostering harmonious working relationships and finding solutions to complex issues.

Outside of work, Joy enjoys exploring art, music, and travel, with her family. She also enjoys running marathons and continuously expanding her mind through reading.

Degree:
Mt Hood Community College – BA General Studies

Viviana Rosales

Property Manager

Viviana is a dedicated and detail-oriented property manager, bringing three years of hands-on experience in managing multifamily and single-family housing. Known for her strong interpersonal skills, Viviana is fluent in Spanish, enabling her to effectively communicate with diverse tenants and foster inclusive community environments.

Her expertise includes tenant relations, property maintenance coordination, and ensuring smooth operations to create thriving and well-maintained communities. Viviana takes pride in building strong connections with residents and owners alike, always striving to exceed expectations.

When she’s not managing properties, Viviana enjoys exploring the scenic beauty of the Pacific Northwest, indulging her adventurous spirit by discovering new places and hidden gems. Viviana embodies warmth, intuition, and a nurturing approach, making her a trusted and approachable professional in her field.

Degree:
Mt Hood Community College AS Science AA Language Arts

Jordan Miller

Property Manager

Throughout 8 years of property management experience, Jordan has worked with tenants and owners both in large corporate environments and smaller businesses with more individually focused capacities. With a strong background in all types of homes built from the early 1900s through the present, maintenance and preventative care for single family homes is Jordan’s specialty.

Jordan prefers being able to offer individual attention to owners and residents and thrives in a collaborative environment. Focusing on strong communication, Jordan strives to keep positive partnership between residents, management and ownership. Finding fair solutions to difficult scenarios is one of Jordan’s biggest wins in property management.

Outside of the office, Jordan enjoys long hikes, reading a mix of classic and modern literature, exploring the Oregon coast, and keeps a running tab of local arcades with pool tables, Big Buck Hunter & pinball.

Marissa Chaney

Owner Services

Marissa is a driven and visionary professional who began her career in the automotive and trucking industries before transitioning into finance and accounting. With a sharp mind for business and a passion for growth, she earned her Masters in Business Administration, which further fueled her entrepreneurial spirit and strategic thinking.

Inspired by the potential to make a meaningful impact, Marissa ventured into real estate investment, focusing on purchasing neglected properties and transforming them into long-term rentals. Her mission is to revitalize communities by providing quality, affordable housing while breathing new life into aging neighborhoods.

Marissa is an excellent resource to owners looking to grow their portfolio with Evergreen. Her hands-on renovation experience combined with her deep understanding of business and investing help inform and support owners on how to get started, expand their portfolios and maintain beautiful homes that attract high quality tenants.

When she’s not working on her latest property project, Marissa enjoys time with friends and family, reading, traveling and playing with her pets.

Degrees:
Multnomah University BA Communications
George Fox University Masters in Business Administration

Debbie Web

Maintenance Coordinator

With over 32 years of experience in residential remodeling and construction, Debbie is a seasoned professional specializing in design layout, kitchens, and bathrooms. Her intuitive, client-focused approach ensures every space is functional, beautiful, and deeply personal.

Debbie also excels at managing repairs, coordinating contractors, and ensuring properties run smoothly. Her organizational skills and attention to detail make her a trusted resource for both homeowners and property managers alike.

Loryn Pilapil

Accounting Manager

With over 8 years of experience in the property management industry, Loryn focuses on account reconciliation, rent collection, past due balances and providing administrative support. As a detail-oriented and driven professional, she takes full ownership of her responsibilities and excels in fast-paced settings.

Loryn has a proven history of helping property management companies improve their processes and she is dedicated to providing exceptional service to both Evergreen property owners and tenants.

Outside of work, Loryn treasures her weekends with her kids, whether it’s unwinding at the beach, creating special memories, or simply enjoying life’s little pleasures. Balancing her professional skills with her passion for family and nature keeps her grounded and inspired every day.

Rolan Miro

Leasing Manager

Rolan has 8 years of experience in the property management industry and has developed a well-rounded skill set, having worked in various roles, including leading a tenant screening team, serving as an Assistant Property Manager, Resident Communications Specialist, and Leasing Manager. Rolan’s expertise lies in fostering strong relationships with residents and ensuring smooth property operations.

Outside of work, Rolan enjoys spending quality time with his family, engaging in outdoor activities that allow them to bond as a family and recharge. His passion for both his career and personal life drives him to bring his best to everything he does.

El Gene Zapata

Marketing & Communications Coordinator

El is a versatile professional with a strong background in Property Management, Customer Service, and Operations. At Evergreen, El manages social media content, oversees email campaigns, supports business development, and coordinates events. With expertise in Canva, CRM systems, and process optimization,

El helps enhance brand visibility and improve workflow efficiency. Previously, El played a vital role in transitioning an agency’s operations from a paper-based system to a fully digital workflow, significantly improving organization and productivity.

Always eager to learn and adapt, El is dedicated to delivering exceptional results. Beyond work, El is passionate about growth both professionally and personally. Outside of the office, El spends quality time with family whether it’s relaxing at the beach, singing, or simply having fun together. Family is the ultimate “WHY” behind everything El strives for, making every achievement even more meaningful.

Halley Banares

RTM Maintenance

I’ve been a Virtual Assistant for over 8 years, with experience across administrative support, leasing, and maintenance coordination. While I’ve enjoyed all aspects of my work, I find maintenance the most rewarding because I thrive on the challenge of resolving tenant concerns. I understand that my role as a Maintenance Coordination VA is not just about handling requests—it’s about helping maintain properties in top condition and ensuring residents feel safe, comfortable, and cared for.

Outside of work, I love to travel to unwind. There’s nothing like pitching a tent by the beach and soaking in the view. I also enjoy experimenting with new recipes and sharing meals with friends. I’m naturally curious and adventurous—always open to exploring new places and experiences.

Nesli Declaros

RTM Inspection

I am a dedicated and adaptable professional with a solid background in customer service, administrative support, and property management. With years of hands-on experience in inbound and outbound communications, I specialize in building strong client relationships, resolving issues efficiently, and ensuring seamless operational support.

I consistently aim to deliver high-quality service and contribute positively to the team. I’m eager to bring my strong work ethic, positive attitude, and commitment to excellence to roles where I can grow professionally and make a meaningful impact.