Owners
Evergreen Property Management Offers Comprehensive Property Management Services
You’ll Love Working With Us
Welcome to Evergreen, where we serve our owners and residents “The Evergreen Way”! This means that we commit to integrity, excellence, transparency, and genuine respect in everything we do. Our dedicated staff works tirelessly to make investing in real estate easy, taking care of every step in the process along the way. Your investment experience matters to us!
Evergreen provides everything you need to protect and preserve your single-family, plex, or apartment community investment. We are here for you! Getting started is easy. Simply use the contact form to request more information, and we will send out a sample management contract, rent analysis report, and other helpful documents for you to read through. After you’ve had a chance to look over the documents, we look forward to speaking with you about your goals and what you’re expecting and hoping for in a management company to see if we’re the right management fit for your needs.
Why work with Evergreen
You’ll love working with Evergreen Property Management – we have years of property management experience in the Greater Portland area and, quite simply, we absolutely love what we do! Our focus on cutting-edge and user-friendly technology, clear communication, and seamless maintenance processes make us a top choice in our market.
We know that the financial aspects of managing a rental can seem daunting and overwhelming. That’s why we take care of all the accounting for you. Someone once said that “Life is full of surprises.” Our accounting team proactively works to cover all the bases so surprises are not part of our owners’ experience. We handle the financials and keep you in the loop so you always know how your investment is doing.
We're the property management company you keep!
Evergreen Property Management staff has over 20 years of experience protecting and growing investment property portfolios, providing quality homes for our communities, and winning tenant loyalty.
Accounting
- Customized Property Management Agreement
- Access to your secure Owner Portal to review property financials and projects in real-time
- Transparent financial reporting and detailed accounting
- Invoice and utility bill review and payment
- Year-end cash flow and detailed expense reporting
- Extensive and organized documentation that keeps your property legally and financially equitable
- Tenant access to Tenant Portal for online payment processing and payment history review (We also accept rent payments at our office location)
- Consistent bill and project updates to eliminate surprise charges
Evergreen understands the importance of a well-maintained home. We ensure that top vendors service our properties the way we would expect our own homes to be serviced.
Maintenance
- Access to 24 hr. Emergency Maintenance Line
- Maintenance request processing
- Seasonal and weather-event maintenance instruction letters to tenants
- Semi-annual property inspections (also as needed) to ensure the proper treatment your property deserves
- Prompt and exceptional service by top-notch, vetted vendors who we trust
- Extensive survey and maintenance during property/unit turns to lengthen the life of your investment
Evergreen manages your property with excellence from day one! We take great care in providing you with legally-sound services to rent your home quickly to solid tenants, handle all move in/move out details, and manage all tenant care and communication.
Marketing, Screening, and Tenant Management
- Individualized property design collaboration
- Industry-forward marketing strategies to rent your property quickly
- Self-service and in-person property showings
- Comprehensive professional tenant screening
- Current, legally-vetted rental agreements for everyones’ peace of mind
- Tenant move in/move out coordination
- Clear and courteous tenant communication and issue resolution
WHY PARTNER WITH EVERGREEN?
Our Technology
Evergreen is committed to redefining the industry standards of property management. We provide superior service from a team of trained professionals who recognize the need for transparency, efficiency, and real communication – that’s why we use optimal industry technologies like AppFolio. We take the protection of client accounts seriously to ensure the safety of your information. Your time, security, and trust matter to us!
With 24/7 access to your Owner Portal, you can be in the know any day, any time, and from wherever you are using AppFolio, our professional online system. You can now rest easy realizing that the days of taking time out of your schedule to drive out to your property are behind you! With the click of a button, you can view expenses, inspection photos and reports, maintenance information, accounting details, and our notes to you from the comfort of your home.
Immediate Deposit Processing
We deposit your rental money directly into your bank account. No more trips to the bank to cash in a check!
We carefully select qualified tenants for your property using fast and efficient screenings to ensure that your investment will be treated with respect. Your property is not just a house, townhouse or apartment – it’s a home.
Tenants can choose to pay their rent online through their Tenant Portal in AppFolio. They are also welcome to drop off their payments at our office – either way is fine with us!
We manage all tenant and property concerns because we want both owners and tenants to be satisfied with their rental. Tenants can use their Tenant Portal to send us work order requests 24/7. No need to worry about maintenance and repairs – we’ll send out a trusted vendor to get those fixed in a jiffy!
Using Rently lockboxes provides a safe way to open your home to prospective tenants. Every viewer must talk with our staff and provide legitimate, cross-verified credit card information. This helps us to rent your property faster and allows you to walk through your day worry-free!
TenantTech provides Evergreen with attorney-reviewed forms that are specific to Oregon and the Portland Metro area. We update our online forms regularly using attorneys’ suggestions for the protection of our owners and tenants. Landlord-Tenant law changes often – we stay on top of it so you don’t have to.
Want to get in touch?
Frequently Asked Questions About Our Property Management Services
What types of properties do you manage?
We manage Plexes, Single Family homes, and Apartment Community properties.
Are you licensed?
Yes, we are licensed through the Oregon Real Estate Agency and are members of:
- Multifamily NW
- NARPM
What steps do you take to lease my property?
- Thorough property preparation
- On-site “For Rent” signage
- Internet listings with descriptions and pictures
- Evergreen webpage and social media posts
- Word of mouth/referrals
- Self-service showing availability
- Easy online applications
How often will I hear from you?
With Evergreen, you can choose as much or as little communication as you want. We also post real-time updates to your Owner Portal so that you can be in-the-know wherever you are. Clear, timely communication is extremely important to us in working with our owners and tenants, making a great partnership experience possible.
What is your monthly management fee?
Our management fee is a percentage of the monthly rent depending on the size, location, and number of properties. We do not charge a monthly fee if the property is vacant.
Are your fees negotiable?
Our fees are very competitive and are therefore not negotiable. The cost of using a property manager is determined by the quality of service, efficiency, and the manner in which problems are solved. We feel that our fee structure accurately reflects the superior quality and high demand of our management services.
What should I do if the tenant calls me?
Responsible tenants are valuable to both of us. A satisfied tenant will be more inclined to care for your property as if it was their own and to send referral business our way. As the owner of the property, it is best that you avoid direct communication with the resident and refer all inquiries to our office.
How do you handle maintenance requests?
Evergreen staff members handle all maintenance requests for you; however, you will always be notified of large potential or necessary expenses. See the Maintenance section for more information.
Do you use the cheapest maintenance companies you can find?
We do not! Using the cheapest approach to a repair will most likely cost you more money in the future, as the problem will simply worsen over time. We use trusted vendors who provide quality work at fair prices.
My uncle is fairly handy – can you use him for repair work?
No, for liability reasons, we only hire vetted licensed, bonded, and insured vendors to work on your home.
What are the steps in your tenant application process?
- Application
- Screening
- Landlord verifications
- Scored retail credit reports
- Employment/income verifications
- Eviction/criminal reports
See Screening Criteria section for more information.
How do you make sure that the tenant is taking good care of my property?
- Biannual walk-through inspections with report summary and photos uploaded to your Owner Portal
- Rental deposit of at least one month’s rent
- Tenants can easily submit a maintenance request online 24/7
- A dedicated maintenance coordinator oversees all maintenance requests and processes
What happens if the tenant does not pay their rent?
We understand there can be many factors leading to tenants missing a rent payment due date, that’s why Evergreen Property Management treats our tenants with respect while enforcing rent payment terms. When a payment is late, we start by working with our tenants, directing them to appropriate assistance resources. Our goal is to retain tenants – that’s a win-win for everyone. At the same time, we’re extremely familiar with Oregon Landlord-Tenant law and have ready access to legal counsel to pursue protection for your investment.